Privacy Policy

Introduction

Rixlade Barns ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book one of our holiday properties.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Personal Data

When you make a booking or enquiry, we may collect the following information:

• Name and contact information (email address, phone number)
• Postal address
• Payment information (processed securely through third-party payment processors)
• Booking details and preferences
• Communication history with us

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies (see our Cookie Policy for more details)

We use the information we collect to:

• Process and manage your bookings and reservations
• Communicate with you about your booking, including confirmations and updates
• Respond to your enquiries and provide customer support
• Send you important information about your stay
• Improve our website and services
• Prevent fraud and enhance security
• Comply with legal obligations
• Send you marketing communications (with your consent, where required)

We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., payment processors, email service providers, booking platforms)
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or transfer of our business

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.

All payment information is processed through secure, PCI-compliant payment processors. We do not store your full credit card details on our servers.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation on how we use your data
• Portability: Request transfer of your data to another service
• Objection: Object to our processing of your personal data
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details provided below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Booking and financial records are typically retained for up to 7 years for accounting and legal purposes.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us so we can delete such information.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. We encourage you to review this privacy policy periodically for any changes.